Delivery Information
At MKX Chacha Store, we believe getting your order should be as pleasant as finding the perfect item — fast, safe, and with a personal touch. Here’s everything you need to know about how we get your package from our family to yours.
1. Order Processing
We know you’re excited, so we don’t keep you waiting.
Processing time: 1–2 business days (Monday–Friday) after payment confirmation.
During sales or holidays processing may take an extra 1–2 business days. We’ll always update you if that happens.
You’ll receive a confirmation email as soon as your order is packed and ready to go.
2. Shipping Methods & Delivery Times
Choose the option that fits your timeline and budget. All times are estimates from the date of dispatch.
| Method | Delivery Time |
|---|---|
| Standard Shipping | 5–8 business days |
| Express Shipping | 2–4 business days |
| Overnight Shipping | 1–2 business days (order before 12 PM for same-day dispatch) |
Actual delivery may vary slightly due to carrier delays, customs clearance, or peak shipping seasons. We appreciate your patience if things take a little longer than expected.
3. Shipping Rates
We keep it simple and transparent.
Free standard shipping on orders over [Amount].
For orders below the threshold:
Domestic (within [Country]): flat rate of [Price]
International: rates calculated at checkout based on destination and package weight
You can always see the exact shipping cost before completing your payment.
4. International Shipping
MKX Chacha Store is happy to ship worldwide. Here’s what to know:
Delivery times: 7–21 business days, depending on the destination and local customs processing.
Customs & duties: Import taxes, duties, and customs fees may apply upon arrival and are the responsibility of the customer. We recommend checking your country’s import policies before ordering.
We cannot mark orders as “gift” or undervalue items to avoid fees — honesty is part of our family code.
5. Order Tracking
As soon as your order ships, we’ll send you a tracking number via email. Use it to follow your package’s journey.
Tracking usually becomes active within 24–48 hours of dispatch.
If you haven’t received the email, check your spam or promotions folder, or reach out to us.
6. Lost, Damaged, or Delayed Packages
We pack every item with love and care, but sometimes things go wrong.
Damaged items: Contact us within [X] days of delivery with photos of the damage. We’ll arrange a free replacement or full refund.
Lost in transit: If your package hasn’t moved or arrived within the expected timeframe, let us know. We’ll investigate with the carrier and, if it’s confirmed lost, we’ll reship or refund your order promptly.
Your satisfaction is our priority — no runarounds, just help.
7. Undeliverable Packages
If a package is returned to us because the address was incorrect or it wasn’t claimed, we’ll get in touch. Re-shipment is possible, but additional shipping fees may apply. To avoid this, double-check your shipping details at checkout.
8. Need Help?
We’re always a message away. Visit our Contact Us page or email us at info@mkxchachastore.com . We’ll get back to you quicker than your favorite chacha can give advice.
Thank you for trusting us with your order. We can’t wait to send a little piece of MKX Chacha Store your way.
