Frequently Asked Questions

Got a question? We’ve got answers — just like a good chacha who knows a little bit about everything. If you don’t find what you’re looking for, reach out anytime. We’d love to hear from you.

What payment methods do you accept?

We accept credit/debit cards, bank transfer, and cash on delivery (COD).

Bank transfer: After you place your order, we’ll send you our account details. Simply complete the transfer within 24 hours to confirm your order.

Cash on delivery: Available on orders up to [Amount] in [select cities/nationwide] — just choose COD at checkout and pay when your package arrives. All online payments are encrypted and secure.

How do I place an order?

Browse our store, add your favorites to the cart, then head to checkout. Fill in your shipping details, choose a payment method, and confirm. You’ll receive a confirmation email right away — if you don’t see it, check your spam folder or contact us.

How long does delivery take, and what does it cost?

  • Standard shipping: 5–8 business days. Free on orders over [Amount], otherwise a flat rate of [Price].

  • Express shipping: 2–4 business days (additional fee calculated at checkout).

  • International shipping: 7–21 business days, rates based on destination.
    You’ll get a tracking link as soon as your package leaves our hands.

How can I track my order?

Once your order ships, we’ll email you a tracking number and a link. It usually becomes active within 24–48 hours. Use it to follow your package’s journey to your doorstep.

What is your return policy?

You can return most items within 30 days of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. Some products (e.g., intimate wear, opened beauty items, clearance) are non-returnable unless faulty. Start your return by emailing us with your order number.

Do you offer exchanges?

We don’t process direct exchanges at the moment. The quickest way is to return your item for a refund and place a new order for the size or color you want. You’ll get your new item faster, and you won’t risk missing out on stock.

What if my order arrives damaged or I receive the wrong item?

We’re truly sorry if that happens. Contact us within 7 days with a photo, and we’ll arrange a free replacement or full refund — including shipping. No complicated forms, no hassle.

How do I reach customer support?

You can email us at info@mkxchachastore.com or call +92 323 4382586 during business hours. We typically reply within 24 hours. For quick queries, drop us a DM on [Instagram/Facebook] or use the contact form on our website. We’re real people who love to help — because family looks out for each other.